Refund & Cancellation Policy

Fair and transparent policies for our Clients and Interns

📌 Policy Overview: We strive to deliver the highest quality in our development projects and internship programs. Due to the nature of digital services and seat allocations, refunds are processed based on the specific category of purchase.

1. IT Services & Development Projects

For Web Development, App Development, and custom software projects, our refund policy works on a Milestone Basis:

  • Cancellation Before Project Start: If you cancel the project within 24 hours of payment and before any work has commenced, you are eligible for a 100% refund (minus payment gateway charges).
  • Cancellation During Development: If the project is cancelled midway, we will deduct the cost for the hours/milestones already completed. The remaining balance will be refunded.
  • After Delivery: Once the final project files/source code are delivered and accepted by the client, no refunds will be issued. We offer a free support period (as per contract) to fix any bugs.

2. Internship Enrollment Fees

Our internship slots are limited and allocated on a first-come, first-serve basis.

  • Full Refund: If you request a cancellation within 48 hours of registration.
  • No Refund: After 48 hours of registration, or once the internship batch has officially started, fees are non-refundable as the seat has been reserved for you.
  • Company Cancellation: If we (AvenSys) cancel an internship program for any reason, registered students will receive a 100% full refund.

3. Payment Failures & Double Deductions

In case of a transaction failure where the amount is deducted from your account but the order is not confirmed:

  • Please verify if the amount has been reversed to your source account within 7 business days.
  • If not reversed, please email us with the Transaction ID. We will verify with our payment gateway (Razorpay) and process the refund manually if the money was received by us.

4. Certificate Validity & Revocation

If a refund is processed for an Internship program, the associated Enrollment ID and Certificate ID will be immediately voided. Scanning a voided QR code on our verify page will show the status as "Invalid/Refunded".

5. Processing Timeline

Approved refund requests are typically processed within 5-7 business days. The amount will be credited back to the original payment method (Credit Card, UPI, or Bank Account).

6. Contact Us

If you have any disputes or questions regarding a payment, please contact our billing department before raising a chargeback. We are here to help.

📧 Email: support@avensys.com
📞 Phone: +91 8340508686